- Seller
Tiximax Co., Ltd. (株式会社Tiximax)
- Responsible officer
Representative Director 武 仁誠
- Address
4-3-12-1007 Tsukiji, Chuo-ku, Tokyo 104-0045, Japan
- Phone
+81 90 4974 1755 (weekdays 9:00–18:00 JST, excluding holidays)
For a written record, please contact us by email where possible.
- Website
https://tixigen.com
- Price
Prices for each plan are shown on the pricing page (https://tixigen.com/pricing), both excluding and including 10% consumption tax.
Custom-quoted plans are charged at the amount stated in the quote.
- Additional fees
Internet connection and data charges are borne by the customer.
Fees for third-party services you connect (e.g. WordPress hosting) follow those services' own terms.
Bank transfer fees for invoiced payments are borne by the customer.
- Payment method
Credit card (Visa, Mastercard, American Express, JCB and others), processed by Stripe, Inc.
Enterprise plans can also pay by invoice (bank transfer).
- Payment timing
The first charge is made when you subscribe to a paid plan. The 14-day free trial needs no card and is never charged automatically when it ends.
After that, you are charged automatically on each renewal date (monthly plans every month, annual plans every year). The renewal date is the same day of the month as your sign-up; in months without that day (e.g. the 31st), it is the last day of the month.
Invoiced payments: invoices close at month end and are due by the end of the following month.
- Delivery
We review your application and normally issue your account within 2 business days, emailing your sign-in details. You can use the Service, including the free trial, as soon as it is issued.
Upgrades and plan changes take effect as soon as payment completes.
- Term and renewal
Your plan renews automatically on the same terms unless you cancel.
- Cancellation
You can cancel at any time by emailing [email protected], or from the billing settings in the app where available.
Cancellation takes effect at the end of the current billing period, and you keep access until then. To avoid the next charge, email us at least 3 business days before the renewal date, or cancel in the app by the day before it.
- Returns and refunds
Because the Service is digital, payments are non-refundable, including partial periods after cancellation.
We refund charges made in error (such as duplicate charges) or for outages of 48 consecutive hours or more caused by us. See the Cancellation & Refund Policy.
The Service is sold online (mail-order sales), so the cooling-off system does not apply.
- System requirements
Latest Google Chrome, Microsoft Edge, Safari or Firefox (desktop recommended).
Contact
株式会社Tiximax (TIXIMAX LOGISTICS)
- 4-3-12-1007 Tsukiji, Chuo-ku, Tokyo, Japan
- [email protected]
- +81 90 4974 1755
- Weekdays 9:00–18:00 JST
If the Japanese and English versions differ, the Japanese version prevails.